Shipping:
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed.
- Creation Time: After the manufacturer has processed the order it will then begin to create the item. Because my items are all custom the creation time will range from 2-14 days, depending on the item.
- Shipping time: This refers to the time it takes for items to be shipped from our the manufacturer to the your home. Usually the shipping time to any USA address is 3-8 days.
Returning Damaged/Defective Items
Any claims of misprinted/damaged/defective items must be submitted within 15 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date.
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to info@raymonde3.sg-host.com with the subject “Returns”. In many cases, replacement or refund can begin as soon as proof of the claim has been provided by the customer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also require a proof of purchase.
How to Return an Item
Send an email to info@raymonde3.sg-host.com with the subject “Returns” within 15 days of receiving the shipment.
Be sure to specify the reason of the return request in your message and indicate any preferences for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), or a refund
If images can be provided, add them to the email.
You will be issued a RMA to ship the item back. You can then purchase an alternative item
When the item is received and inspected you will receive a refund
Refunds
Refunds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Who covers the return shipping cost?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund
